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BOOKING CONFIRMATIONS

Your responsibilities:
Open tickets: You must book your travel dates in advance with Grasshoppers as per details provided on your voucher Vouchers are valid for 12 months from date of purchase.
Tickets with confirmed dates: It is your responsibility to ensure you redeem your tickets on the dates booked. If you wish to change these dates you must organise it with the Grasshoppers directly, with adequate notice. You must reconfirm all booked dates 48 hours prior to travel (minimum guide only) or in the manner stated on your voucher. If applicable, dietary requirements should also be confirmed at this time. It is your responsibility to ensure the dates on vouchers are correct and correspond to your own itinerary.

CANCELLATIONS & REFUNDS

Tour tickets are non-refundable but can be transferred to an alternate day with 48 hours notice required. Tour tickets can be transferred to another person for a small admin fee.

CONDITIONS OF TRAVEL

All goods carried by passengers, either in the luggage trailer or on board, are at the passengers own risk. Grasshoppers does not accept liability for goods lost, stolen or damaged either during transit or at drop off/pick up locations.

DRUGS & ALCOHOL

Grasshoppers reserves the right to refuse entry or require a passenger to disembark at any time during transit if the passenger/s appear, in the opinion of Grasshoppers, to be intoxicated or under the influence of drugs.
Any costs incurred to the passenger/s as a result of refusal to board or removal during transit will be the sole responsibility of the offending passenger/s.
Consumption of cigarettes and illegal drugs is not permitted on Grasshoppers buses.

CONDUCT

Passengers are required to conduct themselves in a manner acceptable to normal community standards. Aggressive or disorderly conduct displayed toward any other passengers or staff will not be tolerated and passengers may be refused entry or required to disembark at any time during transit.
Any costs incurred to the passenger/s as a result of refusal to board or removal during transit will be the sole responsibility of the offending passenger/s.

ITINERARY

Grasshoppers reserves the right to vary schedules and prices without notice. Bookings made prior to any changes will be honoured and every endeavour will be made to notify passengers with valid bookings of changes to schedules.